Support
We answer our own support.
No bot mazes. No ticket-number purgatory. A real person from the studio — often the person who built the thing — reads every message that comes in.
Tell us what's up and we'll sort it out. Usually within a couple of days, and always like a human wrote it.
// real people · plain answers · no runaround
Get in touch
Pick whatever's easiest.
Four ways to reach us, all of them going to the same small studio. There's no wrong door.
Drop us a line
The fastest way in. Write in plain words — what game, what device, what happened — and we'll take it from there.
Log a request
Want to track it properly? Open a request in our service desk and you'll get a thread you can follow start to finish.
Call or write
Old-school works too. Give us a ring, or send actual paper to the studio's PO box.
+61 402 418 765
PO Box 705, Queanbeyan,
NSW, Australia 2620
By game
Stuck on a specific game?
Each game has its own support and privacy pages. Jump straight to the one you're playing.
Saltroad
Trade routes, save files, pirates giving you grief? The Saltroad support page has the game-specific answers.
Matchforge
Building boards, sharing levels, wrangling the editor? Head to the Matchforge pages for the details.
Same deal, every game
FAQ
The usual questions.
Short, honest answers. If yours isn't here, just ask.
How do I get a refund?
Refunds are handled by the app store you bought from — Apple's App Store or Google Play each have their own refund process, and that's where the purchase actually lives. Start there. If you hit a wall or something doesn't add up, email us and we'll help you get it sorted.
Do your games need an internet connection?
Generally, no. You buy the game once and it's yours to play offline — on a plane, in a tunnel, wherever. A few community or online features (where a game has them) need a connection, but the core game doesn't.
Are there in-app purchases?
No. Never. You buy the game once and own the whole thing forever — no coin packs, no loot boxes, no "premium" tier, no paywalled content waiting behind the fun. What you paid for is the full game.
How do you handle my data?
We don't mine it and we don't sell it — that's baked into how the studio works, not a setting we flipped on. The full story is in our manifesto, and each game spells out the specifics on its own privacy page: Saltroad, Matchforge, and Starlift.
How fast do you reply?
A real person reads every message, usually within a couple of days. We're a small studio, so it's not an instant chatbot — but it is a human who can actually fix things, not a script reading off a card.
Reach the studio
All the ways, in one place.
Every one of these lands with the same small team in NSW, Australia.
- Email ykymfstudio@gmail.com
- Phone +61 402 418 765
- Post PO Box 705, Queanbeyan, NSW, Australia 2620
- Service desk Open a support ticket ↗
Still need a hand?
Say hello. A human's listening.
Email us directly, or open a ticket and follow it through. Either way, no runaround.